Introduction
Memnarch Ltd ('we', 'us') is committed to protecting your privacy. This policy outlines our data collection, processing, and retention practices for the STRAX.FM podcast hosting platform.
1. Data Collection
Identity Data
- Email address
- Full Name
- Billing Details (processed by Paddle)
Podcast Content
- Audio Recordings
- Transcripts
- Show and Episode Metadata
- Speaker Metadata
Telemetry
- Authentication Logs
- Feature Usage Stats
- Error diagnostics
2. Purpose of Processing
- To host and distribute podcast content via RSS and public show pages
- To provide automated transcription services
- To authenticate users and prevent fraud
- To improve service quality (only non-sensitive telemetry)
- To comply with legal obligations
3. Data Residency & Subprocessors
We ensure data sovereignty for EU customers. Your data is stored and processed within the EEA:
- Neon (Database) — Frankfurt (AWS eu-central-1)
- Modal Labs (Transcription) — Dublin (EU regions)
- Google Cloud / Gemini (AI Processing) — Belgium (europe-west1)
- Cloudflare R2 (File Storage) — EU
- Vercel (Edge Network) — Global (GDPR Compliant)
- Paddle (Billing) — UK/EU
4. Retention Policy
We retain active data only as long as your account is valid. Deleted data is purged from hot storage immediately and from backups within 30 days.
5. Data Subject Rights
- Right of Access (Article 15 GDPR)
- Right to Rectification (Article 16 GDPR)
- Right to Erasure (Article 17 GDPR)
- Right to Data Portability (Article 20 GDPR)
- Right to Object (Article 21 GDPR)
Submit requests to privacy@strax.fm. We respond within 30 days.
6. Cookies & Tracking
We use strictly necessary cookies for authentication and session management only. We do not use analytics cookies, tracking pixels, or third-party advertising cookies. No cookie consent banner is required as we only use cookies exempt under ePrivacy Directive Article 5(3).
7. Security Measures
Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is restricted to authorized personnel on a least-privilege basis.
8. Policy Updates
Material changes to data handling practices will be notified via email.
9. Contact Us
Data Protection inquiries: